At Rug and Mat Emporium Shop, we’re committed to delivering premium floor coverings to enhance your living spaces worldwide. Our transparent shipping and hassle-free return policies ensure your complete satisfaction with every purchase.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two convenient shipping options to serve our global customers (excluding most Asian countries and certain remote locations):

Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after shipment
  • Includes tracking and insurance

Free Shipping (Orders over $50)

  • Carrier: EMS
  • Delivery time: 15-25 business days after shipment
  • Includes basic tracking

International Shipping

We ship worldwide except to most Asian countries and certain remote locations. International customers are responsible for any applicable customs fees or import taxes upon delivery.

Returns & Exchanges

We stand behind the quality of our premium rugs and mats. If you’re not completely satisfied, you may return or exchange your purchase within 15 days of receiving your order.

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Doormats that have been unpackaged or used
  • Kitchen mats that have been unpackaged or used

These items must be returned in their original sealed packaging to be eligible for refund.

Return Eligibility

To qualify for a return or exchange, your item must be:

  • Unused and in original condition
  • In the original packaging with all tags attached
  • Accompanied by the original receipt or proof of purchase

Return Process

Follow these simple steps to initiate your return or exchange:

  1. Contact Customer Service within 15 days of receiving your order by emailing [email protected] with your return request (use the template below for faster processing).
  2. Wait for Approval – Our team will review your request and send you a Return Merchandise Authorization (RMA) number within 1-2 business days.
  3. Package Securely – Include all original packaging, accessories, and documentation.
  4. Ship Your Return to:
    Rug and Mat Emporium Shop Returns
    6007 Yarrow Street
    Arvada, US 80004

    We recommend using a trackable shipping service as you are responsible for return shipping costs.

  5. Wait for Processing – We’ll notify you via email once we receive and inspect your return.

Return Request Email Template

Subject: Return Request for Order #[Your Order Number]

Dear Rug and Mat Emporium Shop Customer Service,

I would like to request a [return/exchange] for my recent order #[Your Order Number], placed on [Order Date].

Product Details:
– Product Name: [Name of Product]
– SKU/Item Number: [If available]
– Reason for Return: [Please specify] [For exchanges only:] I would like to exchange this item for: [Product Name and Details]

Please let me know the next steps for processing this request.

Thank you,
[Your Full Name]
[Your Contact Information]

Refund Information

Once your return is approved:

  • You’ll receive an email notification
  • Refunds are processed within 5-7 business days
  • The credit will be applied to your original payment method (Visa, MasterCard, JCB, or PayPal)

Important Notes:

  • Shipping costs are non-refundable
  • For free shipping orders, the original shipping cost will be deducted from your refund
  • International refunds are issued in US Dollars
  • Processing times may vary depending on your payment provider

Exchanges

To exchange an item for a different size or style:

  • Indicate this in your return request
  • You’ll be responsible for any price difference and additional shipping costs
  • The exchange will be processed after we receive your original item

Damaged or Defective Items

If you receive a damaged or defective product:

  • Contact us immediately at [email protected]
  • Include photos of the damage
  • We’ll arrange a replacement or refund at no additional cost

Premium Quality Assurance

While we carefully inspect every rug and mat before shipment, we understand that occasional issues may arise. Our customer service team is committed to resolving any concerns with the same attention to detail we apply to selecting our premium floor coverings.

For any questions about our Shipping & Returns policy, please contact our customer service team at [email protected]. We’re here to help ensure your complete satisfaction with our premium rugs and mats.