At Rug and Mat Emporium Shop, we take pride in offering premium quality floor coverings that enhance your living spaces. However, we understand that sometimes a product might not meet your expectations. Our hassle-free return policy ensures your complete satisfaction with every purchase.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return, your item must be:

  • Unused and in its original condition
  • In the original packaging with all tags attached
  • Accompanied by the original receipt or proof of purchase

Please note: For hygiene reasons, we cannot accept returns on doormats and kitchen mats that have been unpackaged or used. These items must be returned in their original sealed packaging to be eligible for refund.

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact our customer service within 15 days of receiving your order by emailing [email protected] with your return request. Use the template below for faster processing.
  2. Wait for approval – Our team will review your request and send you a Return Merchandise Authorization (RMA) number within 1-2 business days.
  3. Package your item securely in its original packaging, including all accessories and documentation.
  4. Ship your return to our warehouse at:
    Rug and Mat Emporium Shop Returns
    6007 Yarrow Street
    Arvada, US 80004
    We recommend using a trackable shipping service as you are responsible for the return shipping costs.
  5. Wait for processing – Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund or exchange.

Return Request Email Template

Subject: Return Request for Order #[Your Order Number] Dear Rug and Mat Emporium Shop Customer Service, I would like to request a [return/exchange] for my recent order #[Your Order Number], placed on [Order Date]. Product Details: – Product Name: [Name of Product] – SKU/Item Number: [If available] – Reason for Return: [Please specify] [For exchanges only:] I would like to exchange this item for: [Product Name and Details] Please let me know the next steps for processing this request. Thank you, [Your Full Name] [Your Contact Information]

Refund Information

Once your return is received and inspected, we will send you an email notification. Your refund will be processed within 5-7 business days, and a credit will automatically be applied to your original method of payment (Visa, MasterCard, JCB, or PayPal).

Please note:

  • Shipping costs are non-refundable
  • If you selected free shipping, the original shipping cost will be deducted from your refund
  • Refund processing times may vary depending on your payment provider

Exchanges

If you need to exchange an item for a different size or style, please indicate this in your return request. We will process the exchange once we receive your original item. You will be responsible for any price difference and additional shipping costs for the new item.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at [email protected] with photos of the damage. We will arrange for a replacement or refund at no additional cost to you.

Premium Quality Assurance: While we carefully inspect every rug and mat before shipment, we understand that occasional issues may arise. Our customer service team is committed to resolving any concerns with the same attention to detail we apply to selecting our premium floor coverings.

International Returns

For international customers (excluding most Asian countries and certain remote locations), please note:

  • You are responsible for all return shipping costs and any applicable customs fees
  • Refunds will be issued in US Dollars
  • Processing times may be longer for international returns

For any questions about our Returns & Exchanges policy, please don’t hesitate to contact our customer service team at [email protected]. We’re here to help ensure your complete satisfaction with our premium rugs and mats.