Welcome to Rug and Mat Emporium Shop’s FAQ section. We’ve compiled answers to common questions about our products, shipping, returns, and more to make your shopping experience seamless.

About Our Products

What types of rugs and mats do you offer?
We specialize in high-quality floor coverings including Accent Rugs, Area Rugs, Doormats, Floor Mats, and Kitchen Rugs & Mats. Each product is carefully selected to combine functionality with home aesthetics.
Are your rugs suitable for high-traffic areas?
Yes! Our Floor Mats and Doormats are specifically designed for durability in high-traffic zones, while our Area Rugs balance plush comfort with lasting quality.

Ordering & Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.
Can I change my order after placing it?
Please contact us immediately at [email protected] if you need to modify your order. We process orders quickly (within 1-2 business days), so we can’t guarantee changes once processing begins.

Shipping & Delivery

What are my shipping options?
We offer two convenient options:
– Standard Shipping ($12.95): 10-15 business days via DHL/FedEx with tracking
– Free Shipping (orders over $50): 15-25 business days via EMS
Do you ship internationally?
We ship globally except to most Asian countries and certain remote locations. Our checkout system will automatically verify if we can deliver to your address.
How can I track my order?
You’ll receive a tracking number via email once your order ships. Use this to follow your rug’s journey to your doorstep!

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the delivery date. Contact our customer service at [email protected] to initiate a return.
What if my rug arrives damaged?
We carefully inspect all items before shipping. If damage occurs in transit, please contact us immediately with photos of the damage for prompt resolution.

Customer Service

How can I contact you?
Our friendly team is always happy to help at [email protected]. You can also reach us by mail at:
6007 Yarrow Street, Arvada, US 80004

At Rug and Mat Emporium Shop, we’re committed to making your home beautiful one rug at a time. If you don’t see your question answered here, please don’t hesitate to contact us!