At Rug and Mat Emporium Shop, we understand that your carefully selected floor coverings are more than just products—they’re the foundation of your home’s comfort and style. That’s why we’ve designed a delivery process that’s as thoughtful as our rugs and mats.
Quick Processing: We know you’re eager to transform your space. All orders are processed within 1-2 business days before shipping.
Shipping Options
Standard Shipping
Carrier: DHL or FedEx
Delivery Time: 10-15 business days after dispatch
Cost: $12.95 (applied to all orders)
Ideal for when you need your rug or mat sooner, our standard shipping option provides reliable tracking and faster delivery times.
Free Shipping
Carrier: EMS
Delivery Time: 15-25 business days after dispatch
Cost: FREE for orders over $50
Perfect for budget-conscious shoppers who don’t mind waiting a little longer for their quality floor coverings to arrive.
Global Reach with Some Exceptions
We’re proud to ship our hand-selected rugs and mats worldwide, bringing global craftsmanship to your doorstep. Please note we currently cannot ship to:
- Most Asian countries
- Certain remote locations
During checkout, our system will automatically confirm if we can deliver to your address.
Tracking Your Order
Once your order ships, you’ll receive a confirmation email with tracking information so you can follow your rug or mat’s journey to your home.
Returns Made Easy
Not completely satisfied? We offer a 15-day return policy from the date of delivery. Please contact our customer service team at [email protected] to initiate a return.
Our Promise: Whether you’re unrolling a plush shag rug in your living room or placing an anti-fatigue mat in your kitchen, we ensure your Rug and Mat Emporium Shop experience—from selection to delivery—reflects the same quality and care we put into our products.
Have questions about delivery? Our friendly customer service team is always here to help at [email protected].